If I were you I'd contact the bank and request they chase a refund for non-delivery. I have a Starling account and there's an option in the app for this but before I started that process my A Little Thunder arrived.Hello
I have read with great interest your posts concerning A Little Thunder Pick up and Andy Alt. I cannot believe there haven't been more complaints about this if my story is typical.
I do not usually get involved in these types of discussions but I am totally frustrated. I ordered the pick up in April 21, yes 3 years ago. I agree with a previous post that the initial interactions are great. I also understand that there has been a chip shortage and an pandemic.
I was offered a MK1 as a temporary fix, which I have, It took a long time to arrive. I have had to spend £100 to get it repaired since owning it. The deal was, I would be one of the first to get a MK2 and either exchange it or buy the MK1 I had been sent. I have tried all things, being nice, being an asshole, grovelling to get a straight answer out of the company, very simply when is mine being dispatched. In view of the message, 4.5 week lead time, I assume the backlog is now dealt with, I can't understand the problem unless they are focusing on new orders? After much correspondence I was told that "I was on the next batch" in December 2023 and asked me to confirm my address. At which point I took my guitar apart in readyness. Obviously nothing came. I kept emailing via the chat and eventually was told "it had not been my turn but it is now." Are there really people who have been waiting more than 3 years? I have since asked for a dispatch note, date or something ( I am in the UK) and once more radio silence.
The chat history is also turned off so I can't evidence my interactions unless I take a copy when I make them.
I am at a loss at what to do, I am reluctant to give up as this is an integral part of the band. I think the customer experience is really poor and when I do get a message it always tries to imply I am at fault. I'm sure this wont make any difference, but it has made me feel better. Thank you if you got this far. Steve Foster
I'm guessing you've already asked Andy for a refund? If you did it by email then save them and use it as grounds for getting a refund through the bank...?
Sorry to hear about the situation though man
I hope you're able to get your money back or get a delivered product soonest.Statistics: Posted by dan_flash — Sun May 05, 2024 11:14 am